1. Can you customize packaging to my needs?
Yes. We offer OEM & ODM services:
* Sizes & dimensions
* Material strength & load capacity
* Colors, logos, and tracking codes (QR / RFID)
Tell us your supply chain scenario, and we'll design packaging that fits – not force you into standard sizes.
2. What's your MOQ (Minimum Order Quantity)?
We know flexibility matters.
* For standard pallets, MOQ can start as low as 50 units.
* For customized solutions, we discuss MOQ based on tooling and production requirements.
Either way, we'll balance cost efficiency + your actual demand.
3. How do you help me reduce costs?
Not just by giving a low unit price.
We use CPT (Cost Per Trip) to calculate:
* How many cycles each pallet/sleeve pack can be reused
* How much loading efficiency improves per container
* How much waste and rework is avoided
That's where the real savings come from.
4. What warranty do you provide for your products?
Huading offers a clear replacement and refund policy for quality issues:
Replacement Policy
* Within 1 year: 1 replacement for 1 defective unit
* Within 2 years: 1 replacement for 2 defective units
* Within 3 years: 1 replacement for 3 defective units
Replacement goods will be shipped together with your next order in the same container (not shipped separately).
Refund Policy (for returned products)
* Within 1 year: Full refund for 1 returned unit
* Within 2 years: 50% refund for 1 returned unit
* Within 3 years: 30% refund for 1 returned unit
This ensures fairness, transparency, and long-term support for our customers.
5. How fast can you deliver?
* Standard models : within 7–15 days
* Custom designs : 20–30 days depending on tooling
We also keep stock for popular sizes to ensure urgent orders can be fulfilled faster.